We process all orders within 1 to 2 business days. Standard Ground shipping typically takes 3 to 7 business days depending on your location. Expedited and Express options are available at checkout. During peak wedding season, processing may take up to 3 business days.

Yes. We offer free Standard Ground shipping on all orders over $199 within the contiguous United States. This does not apply to orders shipped to Alaska, Hawaii, or Puerto Rico.

Absolutely. Once your order ships, you will receive an email with a tracking number. You can use this number to follow your package on the USPS or UPS website. Please allow up to 48 hours for tracking details to update after you receive your shipping confirmation.

At this time, we only ship within the United States, including Alaska, Hawaii, and Puerto Rico. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.

Yes. All our candles are hand-poured using 100% natural soy wax and lead-free cotton wicks. For safety, always place your candle on a heat-resistant surface, keep it away from drafts, and never leave a burning candle unattended. Trim the wick to 1/4 inch before each use for a clean, even burn.

Our bulbs and seeds are selected for success in a wide range of USDA hardiness zones, with a focus on Mediterranean and temperate climates similar to our home in the Santa Cruz Mountains. Each packet includes specific planting instructions. If you are unsure about your zone, you can check the USDA Plant Hardiness Zone Map or email us at info@nestldown.store.

Your kit includes detailed instructions. In short: plant the seed just below the surface of the provided soil, keep the pot in bright indirect light, and maintain consistent moisture without overwatering. Redwood seedlings prefer cool, humid conditions and can be transplanted outdoors once they reach 6 to 8 inches tall and the weather is mild.

Yes. We recommend washing our Belgian linen products in cold water on a gentle cycle with a mild, pH-neutral detergent. Tumble dry on low or line dry for the softest texture. Iron while slightly damp for a crisp finish, or embrace the natural wrinkle for a relaxed, organic look.

Yes. All redwood used in our products comes from salvaged fallen trees, reclaimed lumber, or FSC-certified sources. We never harvest from living old-growth trees. Sustainability is core to how we steward the land at Nestldown.

You have 30 calendar days from the date of delivery to request a return. Items must be unused, undamaged, and in original packaging. For health and safety reasons, we cannot accept returns on opened candles, used bath products, opened seed packets, or personalized items.

We are sorry to hear that. Please contact us within 7 days of delivery at info@nestldown.store with your order number and photos of the damaged item and packaging. We will arrange a replacement or full refund at no cost to you.

Once we receive and inspect your returned item, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or credit card company may take additional time to post the refund to your account.

Yes. Nestldown is a private 180-acre property in the Santa Cruz Mountains available for weddings, corporate retreats, nonprofit gatherings, and private celebrations. We host approximately 150 events each year. For availability and pricing, please email us at info@nestldown.store with your event date and guest count.

Yes. We offer private estate tours by appointment on select weekdays. Tours last approximately 90 minutes and include a walkthrough of our gardens, ceremony sites, reception spaces, and guest amenities. Please contact us to schedule.

Absolutely. Many of our customers use our table linens, candlesticks, fairy lights, and seed paper favors for their own celebrations. We also offer bulk pricing for large orders. Reach out to us for a custom quote.

Our estate is located at 22420 Old Santa Cruz Highway, Los Gatos, California 95033, in the breathtaking Santa Cruz Mountains. Our customer service and shipping operations are based in Campbell, California.

You can reach us by email at info@nestldown.store or by phone at (408) 454-5311. Our team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We aim to respond to all emails within one business day.

Yes. We partner with event planners, florists, boutique hotels, and garden retailers. For wholesale inquiries or bulk event orders, please email info@nestldown.store with the subject line "Wholesale Inquiry" and include the items and quantities you are interested in.