Refund policy

Last updated: September 7, 2026

We want you to love every piece of Nestldown you bring into your home. If you are not completely satisfied with your purchase, we are here to help.

You have 30 calendar days from the date of delivery to request a return. After 30 days, all sales are considered final.

To be eligible for a return, your item must be unused, undamaged, and in the original packaging with all tags, inserts, and accessories included. We reserve the right to refuse returns that show signs of wear, use, or damage not caused by shipping.

For health, safety, and agricultural reasons, the following categories cannot be returned:

Email us at info@nestldown.store with your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Do not ship items back without an approved RMA.

Return shipping costs are the responsibility of the customer unless the item arrived defective, damaged, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance. Nestldown, LLC is not responsible for items lost or damaged during return transit.

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to the original payment method within 5 to 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

We do not offer direct exchanges. If you need a different size, color, or item, please return the original purchase for a refund and place a new order.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@nestldown.store or (408) 454-5311. Include photos of the damage and the packaging. We will cover return shipping and issue a full refund or replacement at no additional cost.