Shipping policy

Last updated: September 7, 2026

All orders are processed within 1 to 2 business days (Monday through Friday, excluding California state holidays). Orders placed after 12:00 PM PST or on weekends will begin processing the next business day. During peak seasons, processing may take up to 3 business days.

We currently ship to addresses within the United States only, including Alaska, Hawaii, and Puerto Rico. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

We partner with USPS and UPS to deliver your orders. Available shipping options are calculated at checkout based on your delivery address, package weight, and dimensions:

Delivery estimates begin on the first business day after your order has been processed and handed to the carrier.

Shipping rates are calculated in real time at checkout based on carrier pricing. We offer free Standard Ground shipping on all orders over $199 within the contiguous United States. Free shipping does not apply to orders shipped to Alaska, Hawaii, or Puerto Rico.

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

If your package is marked as delivered but you have not received it, please check with neighbors, building management, and secure delivery areas. We are not responsible for packages stolen after confirmed delivery. If your package is lost in transit (no tracking updates for 7+ business days), contact us at info@nestldown.store and we will file a claim with the carrier.

If your order arrives damaged or with missing items, notify us within 7 days of delivery. Include photos of the damaged packaging and products. We will work with you to arrange a replacement or refund.

You are responsible for providing an accurate and complete shipping address. If a package is returned to us due to an incorrect address, you will be responsible for the cost of reshipment. We are not responsible for orders shipped to incorrectly provided addresses.

Certain products, such as candles and spray foam kits, may be subject to carrier restrictions. These items can only be shipped via Ground service and cannot be expedited. If your cart contains restricted items, available shipping methods will be adjusted at checkout.

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.

For shipping questions, email info@nestldown.store or call (408) 454-5311 Monday through Friday, 9:00 AM to 5:00 PM PST.